Frequently Asked Questions
Everything you need to know about shopping with ELK AU
What are your shipping rates and delivery times within Australia?
We offer free standard shipping on all orders over $100. For orders under $100, a flat rate of $9.95 applies. Standard delivery typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our courier's website where you can monitor your parcel's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please note that certain items, such as earrings or clearance goods, may be exempt from returns for hygiene and final-sale reasons.
Which payment methods do you accept?
ELK AU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay for your convenience.
Do you ship internationally?
Currently, we primarily serve the Australian market. However, we do offer shipping to New Zealand. For other international inquiries, please contact our customer service team to discuss potential shipping arrangements and costs.
Are your products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer's warranty against defects. If you receive a faulty item, please contact us immediately with photos and your order number so we can arrange a replacement or refund.