Returns & Exchanges

At ELK AU, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in original condition. Whether you have changed your mind or received a faulty product, our streamlined process ensures a quick resolution for your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its unused, original state.

• 3.
  Ship the Item

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized Australia Post location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund or dispatch your exchange within 3-5 business days.